DuroMax XP12000HX Overview

The DuroMax XP12000HX is a dual fuel portable generator, capable of producing 12,000 watts. This generator, approved for use in all 50 states, is powered by either gasoline or propane, thus providing the user with flexibility in fuel choice. It has a vibrant blue color and weighs approximately 222 pounds.

Features

• The DuroMax XP12000HX has a new control center with a digital multimeter, a push-button start, and a front-facing fuel interface that allows for a simple switch between fuel types.
• The digital multimeter displays voltage, frequency, total hours run, and hours until recommended maintenance.
• This generator is equipped with DuroMax’s “CO Alert Technology” that will automatically shut the generator down if an unsafe level of carbon monoxide is detected.
• The DuroMax XP12000HX is powered by a strong 460cc OHV DuroMax engine and features all copper windings, ensuring the longevity of the generator.
• It includes a fully loaded power panel with four 120V GFCI household outlets, one 120V 30AMP outlet, one 120/240V 30AMP twist-lock outlet, and a heavy-duty 120/240V 50AMP outlet, making it transfer switch ready!

Attributes

Brand	DuroMax
Wattage	12000 watts
Fuel Type	Gasoline / Propane
Power Source	Gas
Item Weight	222 Pounds
Voltage	240 Volts
Output Wattage	12000 Watts
Special Feature	Electric
Included Components	Generator
Color	Blue

Price

The DuroMax XP12000HX is priced at $1,099.00.

Westinghouse WGen9500TFc Overview

The Westinghouse WGen9500TFc is a tri-fuel home backup portable generator that is capable of providing up to 12,500 peak watts. This generator runs on gasoline, propane, or natural gas, giving the user a wide variety of fuel choices. It also includes a remote electric start for convenience and is transfer switch ready. The generator is designed in an attractive blue color and weighs approximately 208.34 pounds.

Features

• The generator provides 12500 peak watts and 9500 running watts on gasoline, 11200 peak watts and 8500 running watts on propane, and 9500 peak watts and 7500 running watts on natural gas.
• It can run for up to 12 hours on a 6.6 gallon fuel tank and includes a fuel gauge.
• The WGen9500TFc includes two GFCI 120V 5–20R standard household receptacles, one transfer switch ready 120V L14-30R, and one RV ready 120/240V 14–50R. All outlets have rubber covers for added safety.
• The generator is powered by a heavy-duty 457cc 4-Stroke OHV Westinghouse engine with a long-lasting cast iron sleeve. It includes an automatic low oil and carbon monoxide (CO) shutdown and a digital hour meter.
• The kit includes a remote start key fob, 12V battery charger, oil, oil funnel, tool kit, and user’s manual for a plug-and-play experience.

Attributes

Brand	Westinghouse Outdoor Power Equipment
Wattage	12500 watts
Fuel Type	Electric
Power Source	Fuel Powered
Recommended Uses For Product	Residential
Item Weight	208.34 Pounds
Voltage	240 Volts
Output Wattage	12500 Watts
Special Feature	Electric Start, Super Quiet, Low Oil Shutdown, Muffler, Hour Meter, Tri-Fuel, Fuel Gauge, Digital Display, Portable, Foldable Handle, Overload Protection, Automatic Voltage Regulation, Remote Start, CO Sensor and more
Included Components	Oil Bottle, Oil Funnel, Spark Plug Wrench, Remote, Propane Regulator/Hose, Battery Float Charger

Price

The Westinghouse WGen9500TFc is priced at $1,082.09.

Specification Comparison: DuroMax XP12000HX and Westinghouse WGen9500TFc

	DuroMax XP12000HX	Westinghouse WGen9500TFc
Brand	DuroMax	Westinghouse Outdoor Power Equipment
Wattage	12000 watts	12500 watts
Fuel Type	Gasoline / Propane	Electric
Power Source	Gas	Fuel Powered
Recommended Uses For Product	N/A	Residential
Item Weight	222 Pounds	208.34 Pounds
Voltage	240 Volts	240 Volts
Output Wattage	12000 Watts	12500 Watts
Special Feature	Electric	Electric Start, Super Quiet, Low Oil Shutdown, Muffler, Hour Meter, Tri-Fuel, Fuel Gauge, Digital Display, Portable, Foldable Handle, Overload Protection, Automatic Voltage Regulation, Remote Start, CO Sensor and more
Price	$1,099.00	$1,082.09

User reviews of DuroMax XP12000HX

Positive Reviews Summary for DuroMax XP12000HX

• Users have praised the DuroMax XP12000HX for its dual fuel capability and the ability to connect to natural gas, providing an economical alternative to a whole house generator. It is powerful enough to run smaller AC units, furnaces, and most household appliances.
• Many users highlighted the easy start, and the ability of the generator to handle high and varied loads, making it an ideal choice for cabins and small houses. Some users also reported successful use of the generator for powering larger appliances like refrigerators.
• The generator is commended for its sturdy build and efficient performance. Despite its weight, users found the assembly process straightforward and appreciated its robust construction.
• Several customers appreciated the provision of a 50-amp outlet and a digital gauge on the generator as useful features. The generator’s performance with both propane and gas fuels was also well received.
• The customer service, including responsiveness and helpfulness, was lauded by some users, contributing to an overall positive purchasing experience.
• Despite some challenges with initial setup and the need for additional tools, users were generally satisfied with their purchase and considered the generator a cost-effective solution for power outages.
• Users also commended the generator’s ability to handle continuous loads during power outages, with some users running tests weekly, indicating reliable performance over time.

Critical Reviews Summary for DuroMax XP12000HX

• Several users have criticized the noise level of the DuroMax XP12000HX, stating that it operates louder than expected.
• Some customers found that the quality of components, such as the plastic “tires” and the battery, was unsatisfactory. In some cases, parts were missing or did not fit correctly, indicating possible quality control issues.
• There were reports of the generator failing to start in temperatures below 32 degrees Fahrenheit, limiting its usability in colder climates.
• The generator’s performance has been questioned by some users, especially when running on propane. Issues reported include light dimming and flickering UPSs, suggesting that it may not deliver the advertised running wattage.
• Several customers experienced difficulties in reaching DuroMax’s customer service. Extended hold times, unresponsive email support, and lack of available parts were among the complaints.
• Some users found that the generator was not as durable or reliable as anticipated, expressing concerns about its longevity and value for money.
• Customers also reported challenges with assembly and setup due to missing parts or unclear instructions, making the initial usage of the generator more complicated than expected.

User reviews of Westinghouse WGen9500TFc

Summary of Positive User Reviews of Westinghouse WGen9500TFc

• Users found the Westinghouse WGen9500TFc to be a reliable and versatile tri-fuel generator, capable of running on gasoline, propane, or natural gas.
• It was praised for its robust and handy packaging, which included necessary items such as hoses for natural gas hookup, a regulator for propane gas, and even a toolkit and funnel for oil refilling.
• Users were impressed with the smooth operation and relatively low noise level of the unit. The sound was compared to that of a well-running push lawnmower and was not found to be disruptive, even when used outdoors.
• The generator was lauded for its powerful performance, able to handle whole house loads, including multiple refrigerators, freezers, and central air conditioning. Its power output was also comparable to other more expensive home standby units.
• The generator’s CO sensor was appreciated for adding an extra layer of safety by automatically shutting down the engine when elevated levels of CO were detected.
• The unit’s remote start feature was singled out for providing convenience, especially during adverse weather conditions.
• Customers appreciated the comprehensive and easy-to-understand manual that came with the unit, making assembly and operation straightforward.
• Delivery and customer service were generally praised, with some users mentioning timely delivery and great after-sales support such as receiving a credit when the unit was on sale post-purchase.
• Overall, the Westinghouse WGen9500TFc was deemed a valuable and cost-effective backup power source, suitable for both homes and farm/ranch operations.

Summary of Critical User Reviews of Westinghouse WGen9500TFc

• Some users reported quality control issues with the Westinghouse WGen9500TFc. One user mentioned receiving a unit with a different brand of circuit breaker for 30 amp than what was advertised in photos or other breakers on the control panel. The user also found a support bar that was dented, an issue they believe occurred before the unit was packaged, as there was no corresponding damage to the shipping box.
• Customer service was a significant point of dissatisfaction for some users. They found the process of getting assistance from the company difficult and lengthy. One customer reported a long wait time on the phone, a non-responsive online chat service, and slow email responses. This user also pointed out that the difficulty they experienced while trying to make a purchase gave them concerns about the level of customer service they could expect in the future.

Pros and Cons of the compared products

Pros and Cons of DuroMax XP12000HX

Pros:

• Dual fuel capability: The DuroMax XP12000HX can operate on both propane and natural gas, offering a cost-effective alternative to whole house generators.
• Powerful performance: Users have reported that this generator is capable of running smaller AC units, furnaces, and most household appliances, including refrigerators. It can also handle high and varied loads, making it a suitable choice for cabins and small houses.
• Sturdy construction: Despite its heavy weight, the generator is praised for its robust build and efficient operation.
• User-friendly features: The generator comes with a 50-amp outlet, a digital gauge, and an easy start mechanism. These features have been well received by users.
• Reliable customer service: Some users have lauded the customer service for being responsive and helpful, which contributed to a positive purchasing experience.
• Value for money: Despite facing some initial setup challenges, many users were satisfied with their purchase, considering it a cost-effective solution for power outages.
• Continuous load handling: The DuroMax XP12000HX has demonstrated reliable performance over time, with some users running tests weekly to confirm its ability to handle continuous loads during power outages.

Cons:

• Noise level: The generator operates louder than expected, which has been criticized by several users.
• Quality control issues: Some customers have reported issues with the quality of components such as the plastic “tires” and battery. In some instances, parts were missing or didn’t fit correctly.
• Performance in cold weather: The generator has been reported to fail to start in temperatures below 32 degrees Fahrenheit, making it less usable in colder climates.
• Performance issues on propane: Some users have reported light dimming and flickering UPSs when running on propane, implying that the generator may not deliver the advertised running wattage.
• Customer service issues: Despite some positive feedback, others have experienced difficulties in reaching customer service, with complaints about extended hold times, unresponsive email support, and lack of available parts.
• Concerns about durability: Some customers have expressed concerns about the generator’s longevity and value for money, finding it not as durable or reliable as anticipated.
• Challenging assembly and setup: Customers have reported issues with assembly and initial setup due to missing parts or unclear instructions.

Pros and Cons of Westinghouse WGen9500TFc

Pros:

• Tri-fuel capability: The Westinghouse WGen9500TFc is a versatile generator that can run on gasoline, propane, or natural gas.
• Complete packaging: The generator comes with useful items such as hoses for natural gas hookup, a regulator for propane gas, a toolkit, and an oil refilling funnel.
• Smooth and quiet operation: Users have compared its noise level to a well-running push lawnmower, and did not find it to be disruptive.
• Powerful performance: This generator is capable of handling whole house loads, including multiple refrigerators, freezers, and central air conditioning units. It offers comparable power output to more expensive home standby units.
• Safety features: The generator’s CO sensor, which automatically shuts down the engine when high levels of CO are detected, adds an extra layer of safety.
• Convenient remote start feature: The remote start feature is handy during adverse weather conditions.
• Comprehensive manual: Customers found the manual easy-to-understand, which made assembly and operation straightforward.
• Good delivery and customer service: Some users mentioned timely delivery and great after-sales support, including receiving a credit when the unit was on sale post-purchase.
• Value for money: Overall, the Westinghouse WGen9500TFc is considered a valuable and cost-effective backup power source, suitable for homes and farm or ranch operations.

Cons:

• Quality control issues: Some users reported receiving units with different brands of circuit breakers than advertised or finding dented support bars, suggesting possible quality control issues.
• Customer service issues: Some users found getting assistance from the company difficult and lengthy. Complaints included long phone wait times, non-responsive online chat, and slow email responses. These issues raised concerns about the level of customer service available.

Conclusion

When choosing between the DuroMax XP12000HX and the Westinghouse WGen9500TFc generators, it’s essential to consider your specific needs. Both generators offer excellent performance and come with unique features. The DuroMax XP12000HX provides the flexibility of using either gasoline or propane, while the Westinghouse WGen9500TFc gives a wider range of fuel options with gasoline, propane, and natural gas. The choice ultimately depends on your requirements in terms of fuel type, wattage, special features, and price.